Refund & Cancellation Policy

01What this policy covers

HookExperts is a brand operated by Zephyraux Consultation Private Limited. This website does not take payment directly — it describes what we do and points you to where a specific offer is bought, such as a dedicated landing page. This page sets out the general refund and cancellation principle we follow; the exact terms, price and timelines for what you're paying for are set out in the contract and proposal issued to you by Zephyraux Consultation Private Limited, and that document governs over this page wherever the two differ.

02General principle

As a general rule: time or work we have already reserved, delivered or completed is treated as delivered and is not refunded; any part of a fee covering time or work not yet delivered is refundable. Rescheduling requests made with reasonable notice are usually accommodated.

Your contract or proposal may set more specific rules than this general principle — for instance a fixed non-refundable booking fee, a stated notice period, or a different cancellation window — and those specific terms apply instead of this page wherever they say something different.

03How refunds are paid

Once a refund is approved, it is issued to the original payment method through our payment provider, initiated within 2 business days, and typically reaches your account within 5 to 7 business days after that, depending on your bank or card issuer. We do not issue refunds in cash or to a different account from the one used to pay.

04Failed and duplicate payments

If money leaves your account but a payment does not complete, it has usually failed rather than succeeded, and the amount is returned automatically by your bank, generally within 5 to 7 business days. If it has not appeared after that, write to us with the payment reference and we will trace it with our payment provider.

05How to request a refund or reschedule

Write to info@hookexperts.com, quoting the payment reference and which engagement, proposal or landing page it relates to. We acknowledge refund and reschedule requests within 2 business days.

• Email: info@hookexperts.com
• Post: Zephyraux Consultation Private Limited, H. No. 0047 C, Rasoolpur, Indranagar, Bilandpur, Gorakhpur Sadar, Gorakhpur - 273001, Uttar Pradesh, India